Terms of Service

Carnival Tax – Terms of Service

Last Updated: January 2025

1. Acceptance & Eligibility

By using Carnival Tax (“we,” “us”), you agree to these Terms. You must be 18+ and legally able to enter binding agreements.

2. Scope of Services

Carnival Tax provides virtual tax preparation, e-filing, and related advisory services for individuals, gig workers, nonprofits, and small businesses nationwide, including:

  • Secure online intake and document upload
  • Preparation and filing of federal and state tax returns
  • Client support via phone, email, and chat or in person

We do not represent you before the IRS unless separately contracted.

Refund Transfer & Bank Products

Carnival Tax offers, through Republic Bank & Trust Company, Member FDIC, a Refund Transfer (RT) option. This allows you to pay tax preparation and related fees using your tax refund.

  • If you select an RT, the Refund Transfer Fee and all authorized fees will be deducted from your refund when processed by Republic Bank.
  • You are not required to use a Refund Transfer. You may choose direct deposit or check without additional bank product fees.
  • Full terms, disclosures, and fee schedules will be provided before you authorize any bank product.
  • Clients who do not select bank products must pay all Carnival Tax service fees in full before any tax return is transmitted. No return will be filed until payment is received.

We do not offer refund anticipation loans (RALs) unless clearly disclosed in writing.

3. User Responsibilities

You agree to:

  • Provide accurate, truthful, and complete information
  • Review and electronically sign your return before filing
  • Retain copies of your return for your records

We are not liable for errors caused by incorrect or incomplete information you provide.

4. Regulatory Notices

  • PTIN Compliance: All Carnival Tax preparers maintain valid IRS PTINs, renewed annually.
  • Circular 230: Our tax professionals follow IRS Circular 230 where applicable. Carnival Tax is not a law firm.
  • IRC §7216: Your tax return information will not be disclosed or used for other purposes without your written consent.

5. Pricing, Payment & Interest

You agree to pay Carnival Tax the full amount of fees quoted or agreed upon, regardless of whether your refund is delayed, reduced, or intercepted due to obligations such as child support, student loans, or back taxes.

  • Payment is due as specified on your invoice.
  • Unpaid balances accrue simple interest at 1.5% per month (18% annually).
  • If you fail to pay, we may pursue lawful collection remedies, and you will be responsible for attorney’s fees, court costs, and post-judgment interest.

6. Data Security & Privacy

Carnival Tax follows IRS Publication 4557 and the FTC Safeguards Rule by maintaining a written information security program (WISP) and using encryption, multi-factor authentication, and secure transmission protocols. See our Privacy Policy for details.

7. E-Signature Consent

By using Carnival Tax, you consent to receive and sign documents electronically under the ESIGN Act and Georgia UETA. You may request paper copies or withdraw consent, though this may delay services.

8. Intellectual Property

All site content, logos, and software are the property of Carnival Tax or its licensors and may not be reproduced or distributed without written permission.

9. Acceptable Use

You may not submit fraudulent information, interfere with security systems, or use scraping tools without permission. Violations may result in termination and legal action.

10. Confidentiality

Any documents or non-public information accessed via our portal are confidential. You agree to safeguard this information with reasonable care.

11. Disclaimers & Limitation of Liability

Our services are provided “as-is.” Carnival Tax’s liability is limited to the fees you paid for services. We are not liable for IRS or state penalties, interest, or damages caused by delays or errors resulting from incomplete or late information you provide.

Business Development Disclaimer

Any business development guidance (e.g., fundability, financial practices, or advisory tips)         is educational in nature and not legal, investment, or financial advice.

12. Termination of Services

Carnival Tax reserves the right to refuse or terminate services at any time if you:

  • Provide false, misleading, or fraudulent information
  • Fail to pay fees owed
  • Violate these Terms of Service
  • Are disrespectful, rude, or uncooperative toward our staff

13. Client Communications Consent

By using our services, you consent to receive communications from Carnival Tax, including phone calls, emails, text messages, and portal messages regarding your return, services, and reminders. You may opt out of marketing communications at any time.

14. Dispute Resolution & Collections

  • These Terms are governed by the laws of Georgia.
  • All disputes related to unpaid fees must be resolved exclusively in the courts of Fulton County, Georgia.
  • Carnival Tax may seek judgment, garnishment, or other lawful remedies. You remain liable for all costs of collection until paid in full.

15. Accessibility

Carnival Tax is committed to making our Website and services accessible to all clients, including those with disabilities. If you experience difficulty accessing any part of our platform, please contact us at support@carnivaltax.com.

16. Changes to Terms

We may update these Terms at any time. The “Last Updated” date will reflect revisions. Continued use after updates constitutes acceptance.

17. Contact

Carnival Tax
Email: support@carnivaltax.com 
Phone: 504-434-7991 
Address: